26-05-2019 21:58
Can anyone send me a link to do a live chat please cheers
Solved! Go to Solution.
26-05-2019 22:40
@Anonymous User
Yes, alas, it does that. It doesn’t seem to know that you are typing, and times out if you don’t Enter soon enough.
Hence my comment about short and sweet; or ensure you press Enter every line or less, no matter how choppy that makes the Chat; better than a disconnect.
No bad idea to put an email in as well; NowTV promise to respond promptly, though this promise Is not always kept.
19-03-2020 17:17
Does any one have email i can send to Now tv im getting no response also they put phone down on me help i need to cancel by saturday
19-03-2020 21:36
I have been charged today £5.99 for a months now tv subscription. I had a free trial last year and cancelled within the time. This payment has been taken randomly, as I haven’t used the app for months. How can I receive a refund?
24-03-2020 23:14
hi can you help me fine my landline number please
03-05-2020 15:29
Ring your mobile.
The number will appear on its screen.
19-05-2022 12:15
Hi , I am a member of Now TV and you taken 9.99 from my account and I don't know why
19-05-2022 12:20
You have taken 9.99 from account
19-05-2022 13:56
@Anonymous User
No point in saying "you" as that has no relevance on a customer to customer forum.
Did you take a trial which included cinema and entertainment?
Which membership did you cancel if you took a trial?
Did you get a confirmation email about the cancellation?
In the payments section of your account what was the charge for?
https://www.nowtv.com/gb/account/payments
To get any form of refund you have to contact NOW directly. You have two options; Live chat and email support.
1. Live chat by clicking "chat online" within the green box, don't click "get help quicker" as this is a bot
https://help.nowtv.com/article/how-to-submit-a-complaint
2. Address for support in the below picture
If I were you to be super safe, put a payment PIN on your account.
https://help.nowtv.com/article/change-pin-settings
27-05-2019 14:49
hello
27-05-2019 14:51
I have activated sky sports mobile pass for 5 months but it is not working. Can someone help me to activate.