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Anonymous User
Not applicable

Live chat

Can anyone send me a link to do a live chat please cheers

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User 

 

Yes, alas, it does that. It doesn’t seem to know that you are typing, and times out if you don’t Enter soon enough.

 

Hence my comment about short and sweet; or ensure you press Enter every line or less, no matter how choppy that makes the Chat; better than a disconnect.

 

No bad idea to put an email in as well; NowTV promise to respond promptly, though this promise Is not always kept.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

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74 REPLIES 74
Anonymous User
Not applicable
I have try to.phone about my bill no one is answering I need to sort my bill out
Anonymous User
Not applicable
Is this now tv customers service
Anonymous User
Not applicable
I can’t add a voucher
Anonymous User
Not applicable
I need help with applying voucher
RoyB
Legend

@Anonymous User 

 

@gavs82008 repiled to an earlier post on this topic with:-

 

See below link, hopefully this will get you sorted

 

https://help.nowtv.com/ie/article/how-to-apply-or-enter-voucher-code

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Why have yu taken 2payments 1st on the ist ov Oct then the 4th

Anonymous User
Not applicable

Hi I am trying to set up a new account up but it saying that I already account under another email address

RoyB
Legend

@Anonymous User 

 

How does it know that?

 

But to try to sort this, talk to Live Chat:-

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

How can I contact somebody to change my broad band over to my new house 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Go to My Account > Broadband & Calls whilst logged in on here.

 

Then click on the Moving Home section until a telephone number appears on your screen to call the NowTV Broadband Team.

 

Some further information in this linked help article below about How do i move NowTV Broadband to My New Home.

 

https://help.nowtv.com/article/how-do-i-move-now-broadband-to-my-new-home