26-02-2023 16:26
Hi - I have just signed up for membership via the iPhone app, received the email confirmation and payment receipt yet when I log on to the app it still says I have no membership. This is incredibly frustrating and any help is much appreciated.
26-02-2023 16:28
Speak with staff via live chat by clicking “chat online”. Make sure you don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
26-02-2023 16:32 - edited 26-02-2023 16:36
Hi @Varcr
Hopefully you are not trying to watch the Man Utd v Newcastle United cup final which is not one of the five Sky Sports channels on a NOW Mobile Sports Membership if you have only the Mobile Sports Membership active on your account.
https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership
If it's another type of Sports Membership for example a Day Pass,then try a fresh NOW App and power down your device for a minute then re start your device by powering it back up and sign back into the NOW App again.
Also if you are using a VPN or currently abroad will also flag up this message.