It says no membership when I do have one

[Varcr]

Hi - I have just signed up for membership via the iPhone app, received the email confirmation and payment receipt yet when I log on to the app it still says I have no membership. This is incredibly frustrating and any help is much appreciated.

[gavs82008]

@Varcr 

Speak with staff via live chat by clicking “chat online”. Make sure you don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[schnapps]

Hi @Varcr 

Hopefully you are not trying to watch the Man Utd v Newcastle United cup final which is not one of the five Sky Sports channels on a NOW Mobile Sports Membership if you have only the Mobile Sports Membership active on your account.

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership 

If it's another type of Sports Membership for example a Day Pass,then try a fresh NOW App and power down your device for a minute then re start your device by powering it back up and sign back into the NOW App again.

Also if you are using a VPN or currently abroad will also flag up this message.