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nowswaish
Contributor 4

IPad app not allowing me to watch Now TV

I have not used my iPad to watch Now TV since November but wanted to view something yesterday. The app came up with a message that I have no devices slots available so could not watch. Checked my account and the iPad is listed as an available device.

Any clues as to what’s going on?

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Mark_Weinreb
Advocate 5

Re: IPad app not allowing me to watch Now TV

@nowswaish Sometimes, when an iPad gets a software update, it is seen as a new device. So the listing you’re seeing in your devices is your”old”  iPad (even though it’s the same one). If you still have a device swap available this month, try deleting the iPad and re-applying it. 

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nowswaish
Contributor 4

Re: IPad app not allowing me to watch Now TV

Unfortunatly I dont have any changes until February so will try again then.

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Mark_Weinreb
Advocate 5

Re: IPad app not allowing me to watch Now TV

@nowswaish If you don’t want to wait until February, try popping over to live chat and ask them to reset you devices. This link https://help.nowtv.com/contact-us/managing-my-devices should work.

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