I have just had an email to say that my membership is being extended "for free", However, I do not have an account and do not own a smartphone through which I am told I have to access the service. I tried chatting online but the button to forward the message did not come up. Where do I go from here?
Was the email about a NOW Mobile Sports Membership ?
If it is, then it sounds to me you purchased a Day Sports Pass previously and there was a freebie Mobile Sports Membership with the offer included.
If you don't own a smartphone then this Mobile Membership would be pointless in your case.
When you go to your online account under My Membership is there anything showing ?
i am assuming you must have used NOW in the past where you received this email otherwise NOW wouldn't have your email address on their database.
Try clicking on the green chat online button from this link below to see if you can reach live chat.
Or if no luck send them a message using the web form on the same link page.
Is it possible you have another account with the same payment details?
Thanks. I just want to get off the list. I tried live chat but the window would not show enough to allow me to click on send. Every large organisation has done away with live communication which would enable simple matters to be cleared up immediately. I hope someone will pick this up and do what is needed.