28-10-2014 14:24
Hi,
Maybe I'm the only one, but I just got a Hudl2 and installed the NowTV app and it isn't happy; it thinks the Hudl2 is modified and so now TV watching/Chromecast casting. This was a new purchase from Tesco. I set it up, it asked to update itself and that was that. It's running Android 4.4.4.
Does support need adding for the Hudl2, which I'm guessing does has some modifications by Tesco to ensure all shopping is done with them to get their profits back on track. I'm sure this tablet will sell by the bucket load due to positive reviews and a low price tag.
If it is just me, then any suggestions? If it’s the Hudl2 in general, will support be added?
Thanks!
Solved! Go to Solution.
28-10-2014 15:07
Hi @Anonymous User
Really sorry to hear that you're having this problem.
We'll be in touch via email with some steps you can try to resolve this.
Thanks,
Steve
NOW TV Team
24-03-2016 16:46
Hi @Anonymous User
Have you tried the options that are suggested at the start of this topic ?
Thanks
Andy
10-05-2016 17:48
We're aware that a number of Tesco Hudl 2 users are experiencing an issue where the NOW TV app crashes in some circumstances.
We are working to resolve this issue, however it would really help us if you could answer the following questions:
Thanks in advance for your feedback
11-05-2016 6:25
Every 1 or 2 days. Might get through to choice of program, on choosing it returns to my desktop screen.
13-05-2016 16:50
Hi @Anonymous User,
Thanks for your post.
Would you be able to answer the numbered questions provided in @Karl-F 's post so we can gather as much detail as possible for this issue.
Thanks
Simon
NOW TV Team
14-05-2016 7:17
Clearing cache seems to have solved issue.
Still annoying!
11-05-2016 16:01
Anytime I open the app on the hudl 2 it shuts down. Restarting does not help. i need to uninstall and reinstall the app and it will work once.
29-05-2016 10:47
Every time I try to watch something It buffers for a while, then it gives me this error message 'Something's gone wrong. If the problem persists, contact Online Support team (-41942924)'
I click ok, it takes me back to the series menu (I have Entertainment Pass) and I click the episode again, and it does it again then maybe it lets me load and play the damn thing.
Most recently this happened at 10.45 today.
Sometimes it blacks out and crashes in teh middle of the episode.
I've tried uninstalling and reinstalling the app. I've tried clearing the cache. Nope nothing works.
Yes it's a Hudl 2. I'll keep adding here every time it happens.
29-05-2016 10:48
ok and again this minute 10.47. Trying to watch Trueblood Series 3 Episode 3. Will try the steps....
29-05-2016 10:51
So. I closed the app reopened it. Went to My TV clicked the episode and it loaded, but it forgot where I was and didn't give me the resume option. Still, it didn't give me the error.
I ahve noticed it doesn't remember where I am in episodes very often. Even though I'm not swopping around devices mid episode etc, always watch on the hudl2
29-05-2016 15:23
3.20pm today. Trueblood series 3 episode 6. The last few worked fine on finishing when I managed to catch the 'on next' button. This time I didn't so it went to My TV (where I started from) Clicked the back arrow, went to Movies (I don't have movie pass), went to entertainment, searched Trueblood, clicked the episode. Came up with same error message as before.
Clicked ok, did a bit of thinking, worked straight away this time (new episode - 6)