28-10-2014 14:24
Hi,
Maybe I'm the only one, but I just got a Hudl2 and installed the NowTV app and it isn't happy; it thinks the Hudl2 is modified and so now TV watching/Chromecast casting. This was a new purchase from Tesco. I set it up, it asked to update itself and that was that. It's running Android 4.4.4.
Does support need adding for the Hudl2, which I'm guessing does has some modifications by Tesco to ensure all shopping is done with them to get their profits back on track. I'm sure this tablet will sell by the bucket load due to positive reviews and a low price tag.
If it is just me, then any suggestions? If it’s the Hudl2 in general, will support be added?
Thanks!
Solved! Go to Solution.
28-10-2014 15:07
Hi @Anonymous User
Really sorry to hear that you're having this problem.
We'll be in touch via email with some steps you can try to resolve this.
Thanks,
Steve
NOW TV Team
15-11-2015 16:56
Hello
Let me start by saying I'm complete novice re computers so please be patient I have the hudle 2 android version 5.1 now TV 4.3 and believe it runs KitKat operating system
Prob no use asking me to do anything to technical unless you explain how to do it
16-11-2015 16:54
Hi @Anonymous User
Thankyou for your post.
We support all Android phones and tablets, running Android system 4.0 (Ice cream sandwich) and later.
Please can you ensure you have the latest version of the operating system installed and the latest version of NOW TV, this can be updated via the Google Play Store.
Please also close any applications you have running in the background as these can take up bandwidth even when not being used.
We recommend the following Android device specifications for the best NOW TV app performance
1.0 Ghz
1GB Ram
480 x 800 Screen Resolution
'Eye Tracking' features should be disabled. (smart stay / screen)
Also just so you know NOW TV will not run on any modified or rooted device.
Please also check in settings that you location is pointing to the UK
Regards
Sue
NOW TV Team
17-11-2015 14:55
I have all the updates available and it still not working if I uninstall the app it will work for a while then stop so every time I want to watch something I have to uninstall the app then reinstall every other TV movie app I have is working eg netfix blinkbox itv player BBC player just nowtv don't think the problem is my device
17-11-2015 16:47
Hi @Anonymous User
Thanks for getting in touch, very sorry to hear you've had continuing issues with the NOW TV app. What happens when the app stops working.
Can I ask where the device was purchased from? Can you try viewing on the browser and it will prompt you to view via the app, click the link and it has helped customers viewing again.
Cheers
Ranj
NOW TV Team
17-11-2015 17:09
19-11-2015 17:15
Hi @Anonymous User,
Thanks for getting in touch.
Just a post to let you know that I have sent you an email in regards to your query.
Please keep an eye on your inbox.
Thanks
Karl
NOW TV Team
16-11-2015 22:58
I was watching a TV series on my hudl, have been for weeks and all of a sudden it won't let me do anything on it.
It either comes up with incorrect log in details, which they are correct as I can sign on to the computer to check my account. Or it comes up saying network connectivity error. Please help
17-11-2015 15:52
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you're having issues with your Hudl. Can you try and sign in for for me now please. If you have any issues then please let us know.
Cheers
Ranj
NOW TV Team
28-03-2016 14:42
31-03-2016 12:19
Hi @micmacmoc
Thanks for your post.
Sorry to hear that 😞
Please provide us with the following details:
*Make and model of your device
*Software version
*NOW TV app version
*When does the app crash - when you're opening the app, when you're playing Entertainment, playing Movies or Sports?
*Have you tried any other troubleshooting steps other than uninstall and re-install?
Birgit
NOW TV Team