28-10-2014 14:24
Hi,
Maybe I'm the only one, but I just got a Hudl2 and installed the NowTV app and it isn't happy; it thinks the Hudl2 is modified and so now TV watching/Chromecast casting. This was a new purchase from Tesco. I set it up, it asked to update itself and that was that. It's running Android 4.4.4.
Does support need adding for the Hudl2, which I'm guessing does has some modifications by Tesco to ensure all shopping is done with them to get their profits back on track. I'm sure this tablet will sell by the bucket load due to positive reviews and a low price tag.
If it is just me, then any suggestions? If it’s the Hudl2 in general, will support be added?
Thanks!
Solved! Go to Solution.
28-10-2014 15:07
Hi @Anonymous User
Really sorry to hear that you're having this problem.
We'll be in touch via email with some steps you can try to resolve this.
Thanks,
Steve
NOW TV Team
04-10-2015 16:46
hello i have the same problem rebooted my router and this did nothing only by logging on to now tv can i watch now tv
05-10-2015 16:25
Hi @Anonymous User,
Sorry to hear this.
Can you please try updating your Android OS, then delete the NOW TV app and re-install it.
Hope that helps and please let us know how you get on.
Thanks,
Rich
The NOW TV Team
16-10-2015 15:32
Hi all you have fixed (or someone has) the problem thank you regards bugwiskers
09-10-2015 14:44
I'm having the same probs with my hudl 2 worked fine before lollipop update ! Have to keep uninstalling app now and reinstalling to get it to work ! Not happy
12-10-2015 12:23
Hi @Anonymous User @micmacmoc @Anonymous User
Thank you for posting, very sorry to hear this. Can you confirm if any of you see an error message when it crashes? Do you have issues with any other device?
Cheers
Ranj
NOW TV Team
09-10-2015 24:39
11-10-2015 19:27
This is happening to me also trying to watch movies on my samsung galaxy tab 3, never had this problem before. Now TV needs to sort this out as I dont think it's a problem with android, as it was working previously and we are not isolated cases. I have not changed anything on my tablet or wifi, very disappointed in what was a brilliant service. Look forward to it being resolved hopefully!
12-10-2015 10:24
Hi @Anonymous User @Anonymous User
Thanks for getting in touch, very sorry to hear this. We are aware of some customers having this issue. Some customer have resolved the issue by deleting the app and then re-installing. Making sure the software version is over 4.4.3
Can you try this and let us know how you get on. If you still have issues we'll have a look into this for you further. Apologies for the inconvenience caused.
Cheers
Ranj
NOW TV Team
09-10-2015 10:57
10-10-2015 23:13