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Samanthasharp93
Advocate

How take devices off

How do you take Devices off 

please help I let my parter( well Ex ) use my nowtv account and I have changed my password and now I would like to remove his device so he can’t use my account anymore 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Samanthasharp93 

Try jumping onto live chat and explain the situation. Ask for ALL devices to be removed then change your password again. 
Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Samanthasharp93 

Try jumping onto live chat and explain the situation. Ask for ALL devices to be removed then change your password again. 
Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Samanthasharp93
Advocate

Thank you

RoyB
Legend

@Samanthasharp93 

Can you please let us know afterwards if this has been effective for you?

Thanks in advance.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.