How long does it take for premier league to appear on 'On Demand'

[Anonymous User]

I have been trying to work out how long it takes for a premier league match to appear in the 'On Demand' feature after a game has finished. But it seems to make no sense.

Friday 23rd April 5.30pm KO West Ham v Chelsea

Friday 23rd April 8.00pm KO Sheffield v Brighton

Monday 26th April West Ham v Chelsea is not on demand, but Sheffield v Brighton is on demand.

Does anyone who what the rules are for this?

[schnapps]

Hi @Anonymous User 

From my experience it takes about 28 to 32 hours for NOW to add the games to their on demand sports catchup service.

I believe both games was on Saturday the 24th and not Friday the 23rd.

Usually the games are added in time order, don't know why the West Ham v Chelsea game hasn't been added yet (unless NOW are having some technical difficulty uploading the West Ham v Chelsea match).

@Izzie-T  of the NOW Content Team can you help ?

[Izzie-T]

Hi All,

I will try to confirm if we have any timeline for getting any games to OnDemand. 

As each games and right can be different, I will request if we will have the West Ham v Chelsea available too.

Will get back to you about this.

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T]

Hi both,

I got confirmed that "It's usually between 12-24 hours for Premier League games that were live on Sky Sports to become available"

However I am still waiting for the reply about the West Ham v Chelsea game rerun.

Will keep you updated. 

Thank you

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T · Accepted solution]

Hi All,

The investigation shows the data of this match is having processing issue. They are working on fixing this at present.

Hopefully I will get more update soon.

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T]

Hi All,

the game is now on platform:

https://www.nowtv.com/gb/watch/home/asset/pl-west-ham-v-chelsea-2020/A5EK4mDpk6srW51HPNYu9

Thank you for your message.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[starman73]

the game is now on platform..

Thanks, but only going to be there for 2 days, and a bit too late.