26-04-2021 15:00
I have been trying to work out how long it takes for a premier league match to appear in the 'On Demand' feature after a game has finished. But it seems to make no sense.
Friday 23rd April 5.30pm KO West Ham v Chelsea
Friday 23rd April 8.00pm KO Sheffield v Brighton
Monday 26th April West Ham v Chelsea is not on demand, but Sheffield v Brighton is on demand.
Does anyone who what the rules are for this?
Solved! Go to Solution.
30-04-2021 9:20
Hi All,
The investigation shows the data of this match is having processing issue. They are working on fixing this at present.
Hopefully I will get more update soon.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
26-04-2021 15:35
Hi @Anonymous User
From my experience it takes about 28 to 32 hours for NOW to add the games to their on demand sports catchup service.
I believe both games was on Saturday the 24th and not Friday the 23rd.
Usually the games are added in time order, don't know why the West Ham v Chelsea game hasn't been added yet (unless NOW are having some technical difficulty uploading the West Ham v Chelsea match).
@Izzie-T of the NOW Content Team can you help ?
26-04-2021 17:07
Hi All,
I will try to confirm if we have any timeline for getting any games to OnDemand.
As each games and right can be different, I will request if we will have the West Ham v Chelsea available too.
Will get back to you about this.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
29-04-2021 16:15
Hi both,
I got confirmed that "It's usually between 12-24 hours for Premier League games that were live on Sky Sports to become available"
However I am still waiting for the reply about the West Ham v Chelsea game rerun.
Will keep you updated.
Thank you
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
30-04-2021 9:20
Hi All,
The investigation shows the data of this match is having processing issue. They are working on fixing this at present.
Hopefully I will get more update soon.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
30-04-2021 10:46
Hi All,
the game is now on platform:
https://www.nowtv.com/gb/watch/home/asset/pl-west-ham-v-chelsea-2020/A5EK4mDpk6srW51HPNYu9
Thank you for your message.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
30-04-2021 17:57
the game is now on platform..
Thanks, but only going to be there for 2 days, and a bit too late.