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Anonymous User
Not applicable

Get kicked out of App when I click on Downloads section

Hi. I get kicked out of App when clicking on Downloads section.  I can download shows fine. I just can’t get to them once they’re downloaded.  This happens on both iPhone and iPad. I’ve deleted app and re-installed, also tried restarting router.  Neither have helped.  Does anyone have any ideas?  Thanks

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a look at this thread.

https://community.nowtv.com/t5/Setup-Performance/NowTV-app-shuts-down-immediately-I-try-to-open-my-watchlist-or/td-p/562647/jump-to/first-unread-message

Already reported by iOS and Android users. 

Apparently the team are looking into it

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi, 

 

im having the exact same issue. I have deleted the app and reinstalled it but it’s still not working. 

is there a fix for this now? 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Head onto live chat and report the fault, staff might be able to help you out. 

 

Just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I did Live Chat before asking the Community. I was told to restart router and update apps, neither of which works.