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Anonymous User
Not applicable

Game of thrones season 5

I started watching game of thrones on my Samsung phone recently and it's been all fine up until season 5 where the audio sounds robotic and the voices almost sound completely different, I've gone back to past episodes to see if it was my device or earbuds but its only happening with season 5 so far.

I haven't seen anything about it so far and wondering if anyone has a solution or if it's the same for others too

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you managed to try other devices?

What happens if you delete the app and reinstall it?
Is this is on Wi-Fi or mobile data? Have you tried mobile data?

If it’s Wi-Fi you could try unplugging the router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I have tried all of what you've suggested but nothing has changed it and going through to check it's every season after 5 as well but not affecting other shows or movies

gavs82008
Legend 5
Legend 5

@Anonymous User 

You will need to report the issue to staff. Which can be done via live chat by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or you can email support using the address from the below picture.

5559FB64-A280-49CB-AB07-2F9D15E672A7.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help