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Anonymous User
Not applicable

‎03-09-2021 12:18

Error code 7 - tried all methods on the error code listings

Look at the title, here is the listing i used : 

https://help.nowtv.com/article/apple-ios-error-codes-messages

 

Using iPhone X iOS 14

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎03-09-2021 12:32

@Anonymous User 

From that list 

Error code
1-4, 7, 24, 29		Error initialising or activating NOW.Download the latest version of the app.
Quit and restart the app.
Turn off any Firewall blockers.
Make sure your account is fully set up and working on a PC or Mac.

 

Did you try also to delete and reinstall the app?

Use your mobile phone data?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

‎03-09-2021 18:06

In response to gavs82008's comment

Yes, I have tried mobile data and reinstalling.

0
gavs82008
Legend 5
Legend 5

‎03-09-2021 18:18

In response to Anonymous User's comment

@Anonymous User 
Sorry bud, I have an iPhone 11 and the app works fine for me.

Probably best to report the issue with NOW staff to see what can be done. 

Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help