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Michelle1964
Advocate

Error code 24

When I m trying to watch a programme on my iPad I m getting error code 24 is anyone else having the same problem 

1 Reply
gavs82008
Legend 5
Legend 5

@Michelle1964 

Have you tried turning off private relay?
https://support.apple.com/en-gb/HT212614

For any streaming issues your best to go onto live chat and report the fault.

Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

gavs82008_0-1670057807051.jpeg

 

 

FYI that I do not work for NOW, just a NOW customer trying to help