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petebish
Advocate

Error Code -1

Hi all

 

I’ve recently got a now tv account and signed in on the app through an iphone. I chose the entertainment pass however when I’m clicking on anything to watch, it come up saying

 

“Somethings not right. Give it a moment or check nowtv.com/status for updates (Error Code -1)

 

If I try download something, it comes up saying 

“There was a problem with your download, Try again or search for the error Code on nowtv.com/help for more info. Error

 

Please can you help me get this working so I can view and download tv onto my phone.

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RoyB Legend 5
Legend 5

Re: Error Code -1

@petebish 

 

Who is your ISP or mobile carrier here?


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petebish
Advocate

Re: Error Code -1

I’ve tried through Wi-fi done through bt and tried through 3G which is done through ee

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petebish
Advocate

Re: Error Code -1

Could I have a reply to this @RoyB 

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daveatches
Newbie

Re: Error Code -1

Big game for West Bromwich Albion on Saturday against Derby, paid for Pass unable to watch first half due to connectivity problem at Sky, thought it was my NOWtv box wasted that time trying to correct something which I had no control over. This match was full of controversy with our Manager  Slaven Bilec having a red card for a disagreement with the Ref over bad calls against our Team which were blatantly obvious. We rely on NOWtv for away matches, we feel badly let down like you and think all of those other fans in this situation should receive a reduction on their next purchase.

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RoyB Legend 5
Legend 5

Re: Error Code -1

Hi @petebish 

 

I’d love to help you further, but I’m foxed 😞

 

I don’t have an iPhone, but I do have an iPad, and also an Android phone, both BT for fixed broadband and EE for mobile so pretty close to your setup, but neither is misbehaving.

 

I see @daveatches has posted here suggesting it was a NowTV issue, now resolved; so can you try again now, and see if the issue is resolved for you?

 

If it still isn’t, then since I am just a customer like you, albeit quite a regular one with a fair bit of knowledge about NowTV who likes to help where I can, but only on a voluntary basis, I suggest you get on to Live Chat at NowTV thus for formal support with this:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

Good luck!

 

 


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