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Jonathan82
Advocate

Re: Error 9

Hi I've already done this. As I say I now get device limit issue even though I've not tried to added a new device
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Andy-S
NOW TV Team (Retired)

Re: Error 9

I've sorted out the device limit issue for you @Jonathan82

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communt
Advocate

Nexus 5x error code 9

Getting error code 9 on my Nexus 5x. Phone is not rooted or foreign. Tried reinstalling and tried beta version. Weirdly i can cast to chromecast from my phone but can't watch anything directly on the phone. Sky go works fine.
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Bagelcat16
Advocate

Re: Error code 9

I've just started getting error ;9 on my Samsung galaxy tab A6 ...... UNINSTALLED and reinstalled, still the same. Any ideas why? My S7 edge is OK,  let's me watch on that

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Andy-S
NOW TV Team (Retired)

Re: Nexus 5x error code 9

Hi @communt

 

Just wondering if your phone has anything other than the standard DNS setting enabled ? or any VPN's active ?

 

Error 9 can be caused by these setting being altered.

 

Thanks

Andy 

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communt
Advocate

Re: Nexus 5x error code 9

Hi Andy - thanks for the response. No, not using VPN or anything odd. My
wife has the exact same phone and it works fine on hers.
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Highlighted
Andy-S
NOW TV Team (Retired)

Re: Error code 9

Hi @Bagelcat16@Triggertrucker

 

Please can you try the steps outlined in this post please.

 

http://community.nowtv.com/t5/Android/Android-Nougat/m-p/395556/highlight/true#M3800

 

Thanks

Andy

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communt
Advocate

Re: Nexus 5x error code 9

Hi. Today I find it's working fine. Had to remove and add the device again but now streaming without errors. Something must have been fixed behind the scenes. There was also an android N update so maybe that did it.
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Ruth17
Newbie

Error 9

I have now tv as part of my android phone package. I have been using it sucessfully up until I had a phone update come through saturday. I updated the phone as usual but when I try to watch now tv the error code pops up. Any ideas?
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NOW TV Team Aaron-R
NOW TV Team

Re: Error 9


@Ruth17 wrote:
I have now tv as part of my android phone package. I have been using it sucessfully up until I had a phone update come through saturday. I updated the phone as usual but when I try to watch now tv the error code pops up. Any ideas?

@Ruth17

 

Hi

 

Welcome to the forum

 

Could you tell us kind of phone are you using and have you tried viewing on wifi and on mobile data only

 

Also could you try uninstalling and reinstalling the app

 

Thanks

Aaron

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