I’ve had this issue since version 33. now we are in version 34. It’s still happening when I download any shows it downloads in ‘low’ quality regardless that my setting is on ‘standard’ quality 40 minute shows are using about 350 MB when they used to be around 700. I have tried deleting the app and reinstalling this doesn’t work. I have tried changing the setting to low and then back to standard. This doesn’t work doesn’t matter what my settings are it’s still downloads, low quality grainy videos, I have tried contacting now support they keep telling me it’s a Settings issue when it’s not. They tell me I need to change the settings in my iPad settings for a video call EE but the settings don’t exist. The last time I tried to contact them I got cut off after about 30 minutes online chat trying to solve the issue and I can’t go through all of the troubleshooting again because it is a waste of time. To be clear I am not talking about downloading in HD or 1080 just ‘standard’ quality. Is anyone else having this issue. iPad 8 running latest iOS.
If this is over WiFi, have you by any chance got Low Data mode turned on?