I wanted some downloads to while away the time on a very long flight to Australia.
I am very aware that streaming isn't possible, but it's very clear that pre downloaded content can be accessed anywhere abroad.
So I downloaded a series or 2 and checked while still In the UK that they were all in place.
Immediately on the plane I got an error screen implying network failures.
Obviously on a plane a network connection is not achievable or indeed necessary to view a download.
So I delved everywhere for a solution once I had landed. Although by then the internet was available it still gave the same error.
So I contacted Now chat for help.
Other than being told repeatedly that you can't stream abroad I eventually got the message across it was relating to downloads. Still achieved nothing, they maintained the line that you can't access your downloads abroad
I was then sent a link that apparently explained this in words I would understand.
But obviously they hadn't read it first. The link only had 2 sentences and one of them clearly said downloads work abroad. I could almost hear the "whoops" down the line.
At which point they said technical support would contact me.
Needless to say no-one has
So I did a bit more digging on my own, I found reference to "if you log out you loose all the downloads"
Could someone please tell me that statement can't be true.
Logging out of an online app/website is good security practice. Indeed if left unused for a certain time I would expect it to log out automatically. Or if trying to resolve a problem you might well log out and back in to solve a problem.
I'd be a little surprised if I logged out of my bank and all the money disappeared!!
Anyway now back in the UK all the downloads have indeed gone.
Can anyone assist. It's too late for me as the other sites I use perform perfectly well, so I will use them in future.
