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Anonymous User
Not applicable

Download issue (Insufficient Device Storage)

Hi,

 

I know the storage is not the issue, I have an iPhone X with 256GB.

 

I downloaded one film, but not a second one.

 

Thank you,

Tudes

13 REPLIES 13
gavs82008
Legend 5
Legend 5

@Saint1976 @Anonymous User 
So I have a iPhone 11. 
Tested downloading a couple episodes of the Sopranos. Managed to download 2 episodes without any issues.

 

Just out of curiously @Anonymous User are you running on iOS 14 or 14.1? And is the Now TV app on version 11.1.0?  

 

47AF0C00-9B67-4E76-930A-B5E13C614D0E.png

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Yes, I’m on iOS 14.1 and NowTV 11.1.0.  Managed to download 4 episodes without issue - just having problems with 5th and 6th.

Anonymous User
Not applicable

Just to clarify. The fact that here there is very few reports doesn’t actually mean this problem does not occur often. It might be this forum has less exposure. 
I have 5 iOS devices and the issue is on all of them. 
Android has a different file structure and cannot be compared. this is only to do with iOS and now I’m running 14.1 and 14.2 beta...same problem. 

hope this helps. 

Anonymous User
Not applicable

It’s also frustratingly intermittent. I posted because I couldn’t download episode #5 despite many attempts, killing the app in between each time.

 

Then I tried again this afternoon and it downloaded #5 with no issues, but would not download #6.  So I restarted my iPhone and it then happily downloaded #6 🤷‍♂️