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Chris12
Advocate

‎19-09-2023 11:54

Day pass

I purchased a day pass for the first game of the season with the offer of having 6 months mobile access (same offer as last year which worked perfectly).  I watched the game but unfortunately after this game my mobile access has been cut off.  

I am trying to contact NOW TV but it seems impossible to actually get though to anyone!

Can anyone help?

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1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎19-09-2023 14:54

@Chris12 

The mobile membership takes up to 10 working days to get to your account. When did you take out the day membership?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

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11 REPLIES 11
RoyB
Legend

‎19-09-2023 19:34 - edited ‎19-09-2023 19:37

In response to schnapps's comment

@schnapps 

Quite; football is a reasonable assumption, but not anything the OP specified.

And they lost the mobile access ‘after the game’ which if it was 12th August, means they should have got the mobile pass by the 29th August at the latest, which was three weeks ago.

So, remarkably patient in waiting if so.

7th September, though, is still not quite ten working days ago.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Chris12
Advocate

‎21-09-2023 8:25

In response to RoyB's comment

I'll try the power down on my Iphone and will check Twitter (X) for more news. If they are experiencing problems I would have thought it would have been fixed by now? 

Thank you all for your help.

Quick question: Does anyone know how to actually speak to someone at NOW TV?

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