I'm attempting to stream Sky Sports via Now Tv App on iPad/Chromecast. During every advert break, the rotating logo appears, then the stream stops and the 'Ready to cast' screen is shown. I then have to select and start the stream again.
It's very annoying. I've tried restarting everything - router, chromecast, ipad, app etc., checked all connections (not that I've changed any) to no avail. The same thing happens on all three Chromecasts in my house, connected to various TV's.
Any ideas on how to resolve this problem, or is an update to the app going to be rolled out soon?
Like dozens of other users I'm having the same problem and so frustrating.
I’m having the problem with Now TV dropping out when the adverts come on.
I’m casting Now TV from my i-phone 6S to an LG TV via Chromecast.
I’ve used this set up with the Now TV app without a problem in the past until a few weeks ago.
I haven’t changed my TV, or Phone, or BT Home hub 5 and have no broadband problems.
I’m on BT Superfast plus so download speed is excellent typically 68Mb.
If I cast from other apps like BT TV, You Tube, i-Player etc I don’t have a problem.
Looking at the Now TV forum I see lots of other people with exactly the same problem.
Can anyone please tell me what’s causing it and how to rectify the problem?
Or is it a case of waiting (if I can) for a software update from Now TV.
Yet another person who is suffering ongoing problems with this issue.
It’s likely that everyone using a Chromecast is experiencing this issue - so it’s unbelievable that it hasn’t been fixed yet. Moreover, the lack of any sort of customer service support raises many questions about Sky’s attitude towards their customers.
I’ve recently been in contact with the customer service correspondent for one of the national broadsheet newspapers - so IF they decide to run with it, it will interesting to see how quicky Sky move then to resolve the issue.
Furthermore, unlike the forum administrator, Karl, states - it is NOT as easy as just restarting the stream after it crashes, as it will continue to crash over and over until the adverts are finished. This means that we have to try to estimate how longs the ads will run for, before trying to restart the stream - which often means we miss he start of the program.