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Trinori1
Advocate

Child settings not working

I have 2 teenage children so use the broadband settings to filter what they can access. Turns out its not working and they can access blocked sites etc. What can I do? 

3 Replies
gavs82008
Legend 5
Legend 5

@Trinori1 

Not a NOW broadband customer, but I do understand its controlled by the broadband buddy.

Hopefully this link will be of help.

https://help.nowtv.com/article/set-up-and-manage-broadband-buddy

 

FYI that I do not work for NOW, just a NOW customer trying to help
Trinori1
Advocate

Have adjusted the settings via BB but still not working. 

gavs82008
Legend 5
Legend 5

@Trinori1 

Give the broadband team a call, I am not a NOW broadband customer so I can't think of anything else to be honest ☹️

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help