We just had this same problem with iPad mini 4, used it earlier today no problems but used the device 3 hrs later and we get device limit reached for this month
This has been a consistent issue for me. I have one ipad in the house and no other IOS devices linked to my acount. Now I cant use the ipad for viewing as the number of devices is full but when I look online 2 of them are IOS devices! And neither of them used recently so it doesnt appear to be a security concern. It appears to be forgetting the device in addition to letting it take up a space.
I wonder if you found a resolution Owen, my worry is the whole system is all a bit flakey.
Hi, I have had this issue also that a different device has appeared on my account and removed an iPad that was previously registered but now that I have removed the 'unknown device' I can't re-add the previous device for a month!!! Not happy as I made no changes!!!!
Please advise if this months ban can be lifted asap?
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I believe that this issue has now been resolved.
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NOW TV Team
Welcome to the forum.
Depends what the problem is. If you are getting a simultaneous stream message it's because you've recently been watching on the PSs, you can only watch on two devices at a time, finish one and wait 10 mins and you should be ok.
If you get a device limit reached message then you'll need to pop onto live chat and explain the situation and see what they can do for you.
To get to live chat, go to the following help page and click the Start Live Chat button.
Bear in mind also you need to be in the UK to watch, so if your partner works abroad it won't work.
If it's something else post back and let us know.