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Kevncil
First Poster

Re: "Used this months allowance for devices" but only added 1 new device in the last 6 mon

We just had this same problem with iPad mini 4, used it earlier today no problems but used the device 3 hrs later and we get device limit reached for this month

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Biddymacp
Occasional Poster

Re: "Used this months allowance for devices" but only added 1 new device in the last 6 mon

This has been a consistent issue for me. I have one ipad in the house and no other IOS devices linked to my acount. Now I cant use  the ipad for viewing as the number of devices is full but when I look online 2 of them are IOS devices! And neither of them used recently so it doesnt appear to be a security concern. It appears to be forgetting the device in addition to letting it take up a space.

 

I wonder if you found a resolution Owen, my worry is the whole system is all a bit flakey.

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Bugbum
First Poster

Re: "Used this months allowance for devices" but only added 1 new device in the last 6 mon

Hi, I have had this issue also that a different device has appeared on my account and removed an iPad that was previously registered but now that I have removed the 'unknown device' I can't re-add the previous device for a month!!! Not happy as I made no changes!!!! 

Please advise if this months ban can be lifted asap?

 

thanks

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Community Manager
Community Manager

Re: "Used this months allowance for devices" but only added 1 new device in the last 6 mon

Hi @Bugbum

 

Thanks for getting in touch with us here at NOW TV. 

 

I believe that this issue has now been resolved. 

 

If this is not the case, please feel free to get back in touch. 

 

Thanks, 

 

Karl

NOW TV Team

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Craig791
First Poster

Re: "Used this months allowance for devices" but only added 1 new device in the last 6 mon

I have had this now tv for 4 month and only got use of it the first month now it's saying all the time if used my months allowance for adding new devices and I have paid for this can u help me ahhhhrr 😡 [email removed]
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Andy-S
NOW TV Team (Retired)

Re: "Used this months allowance for devices" but only added 1 new device in the last 6 mon

Hi @Craig791

 

As this is an account related query I will send you an email.

 

Thanks

Andy

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annij85
First Poster

Re: Can't watch Now TV on newly purchased devices

Hi I'm having the same issue. I have now TV set up on both play stations in our home and Iv bought my partner an iPad for when he's working away and we can't seem to access our now tv account on it even when it's not being used on our play stations. Is there anything g I can do to resolve this?
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Andy Legend 5
Legend 5

Re: Can't watch Now TV on newly purchased devices

@annij85

 

Welcome to the forum.

 

Depends what the problem is. If you are getting a simultaneous stream message it's because you've recently been watching on the PSs, you can only watch on two devices at a time, finish one and wait 10 mins and you should be ok.

 

If you get a device limit reached message then you'll need to pop onto live chat and explain the situation and see what they can do for you.

 

To get to live chat, go to the following help page and click the Start Live Chat button.

http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

 

Bear in mind also you need to be in the UK to watch, so if your partner works abroad it won't work.

 

If it's something else post back and let us know.