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IntergalacticLC
Advocate

Can't select different season

I have been watching Steven universe through the android app and I can't seem to change through seasons. When I search for it and select it, it only brings up season 3, I've managed to make it half way through season 4 now, so to get to where I left off I have to select the last episode in season 3 and drag it to the end of each episode until I'm on the one I need. I've also tried to search on the website and when I click on it, it doesnt do anything.  

I'm probably doing something silly but it seems to elude me. 

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@IntergalacticLC 

On my iPhone I click the arrow next to the season number. Suspect this would be the same as Android. See below picture.

BDC0D49A-2375-4917-9B9D-2C4CD12F779E.png

FYI that I do not work for NOW, just a NOW customer trying to help
Saint1976
Elite 3

@ContentTeam can you check Steven Universe for @IntergalacticLC as search results says 3 seasons/76 episodes are available but when you go to it only Season 3/28 episodes show up.

Screenshot_2023-02-03-01-25-01-88_2dd862e8d6783148982cd8a3dd27132c.jpg

Screenshot_2023-02-03-01-25-22-83_2dd862e8d6783148982cd8a3dd27132c.jpg

ContentTeam
NOW Team Member
NOW Team Member

Hi @IntergalacticLC @Saint1976 @gavs82008 

does the issue still persist on your side?

Thank you

* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you

 

Saint1976
Elite 3

@ContentTeam on the mobile app, yes the problem still persists but on my Roku all 3 seasons and 76 episodes show up.

Screenshot_2023-02-06-22-35-44-05_2dd862e8d6783148982cd8a3dd27132c.jpg