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Anonymous User
Not applicable

Can't login

Cannot login to my app on my IPhone or Ps4
9 Replies
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

I don't know how but somehow you've managed to submit your post within the forums LG Device sub-section. You'll have more luck searching for a solution/asking your questions within this forums dedicated: iPhone, iPod, and iPad sub-section...

 

Hopefully a friendly NOW TV Team member will move this topic for you...

 

 

Cheers

Anonymous User
Not applicable

Can you send me info on how to rectify the problem I am having via email ?
Anonymous User
Not applicable

Hi @Anonymous User

 

I have moved your post to the correct section of the help forum.

 

Can you let me know who your Internet provider is ?

 

If your using a shared WIFI connection or a corporate WIFI network there may be restrictions in place on these to ensure all users get a fair connection.

 

Also if your using a VPN on your device please disable this.

 

Thanks

Andy

Anonymous User
Not applicable

Still no success any other suggestions ?
Anonymous User
Not applicable

@Anonymous User

 

Who is your Internet provider ?

Anonymous User
Not applicable

schnapps
Legend 5
Legend 5

@Anonymous User

 

Have you tried switching off the smart setup on your BTHome Hub Router, also whilst in the Router settings click the Home Network devices Refresh button.

 

See link below for how to disable BT smart setup.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5

Anonymous User
Not applicable

Hi @Anonymous User

 

Is your iPad connected to the same WIFI network that your using to post on the help forum ?

 

Just the IP address isn't showing as BT hence my post earlier regarding cooperate networks.

 

Cheers

Andy

Anonymous User
Not applicable

The app is on my iPhone

and also every time I login on my PC it forces me to change my password