Can't login on iPad app 😡

[Sue-S]

Hi @vah

Thanks for your post.

I have emailed you directly about this

Regards

Sue

NOW TV Team

[Mc1231]

For some reason I was logged out on the now to app on all my devices. I tried logging back in and it won't let me and say that my sign in details aren't recognised. I reset my password and both user name and password are correct as I can login in the Internet. Does anyone know how to fix this?

[Shoe1234]

I'm having the same issue on the app only, everywhere else the password and user name works fine.

[RoyB]

Same issue here - can't log in on my iPad, though I am using the same username and password I am using here to log in to the forum and add my tale of woe to the huge long list of other sufferers.

Changed my password, tried my real name and my email address in case 'Username' was a bit misleading - nothing works.

The error message is that my details aren't recognised.

Please advise.

[Birgit-R]

Hi @Shoe1234

Sorry about the delayed reply.

I believe your issue is currently being looked into. Please make sure you keep an eye on your emails.

Birgit

NOW TV Team

[Birgit-R]

Hi @RoyB

Sorry about the delayed reply.

Are you able to sign in to any other device? Have you uninstalled and re-installed the app?

Birgit

NOW TV Team

[RichardN]

Hi, likewise unable to access NowTV with the iPad app. My username and passwords work fine on my PC on the website, and on my iPhone using the app. But I get a 'Sorry there's an issue with your details... Please try again".

[Karl-F]

Hi @RichardN, 

Sorry to hear about the issues you have encountered with your account. 

Can you please let me know that when you have signed into your PC, can you play anything? 

Once you have played our content can you try to sign in on another device? 

Thanks, 

Karl

NOW TV Team

[RichardN]

Hi, it's started working since I changed the DNS settings in the router to BT. So I'm guessing that was the problem...

[Beccaaaaaar]

It keeps showing a message saying my details are incorrect, yet I can log in with the same details on safari.... So annoyed as I'm paying for this 😤

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@Noodledoodle wrote:
My iPad app's been working fine, until this morning. I accidentally logged out, but it won't let me log back in. The user name is definitely correct, I reset the password too so I knew I was entering the correct thing!
It just keeps saying 'sorry your sign in details aren't recognised, please check and try again (password is case sensitive).
Can anyone help?

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