Can't login on iPad app 😡

[Anonymous User]

My iPad app's been working fine, until this morning. I accidentally logged out, but it won't let me log back in. The user name is definitely correct, I reset the password too so I knew I was entering the correct thing!
It just keeps saying 'sorry your sign in details aren't recognised, please check and try again (password is case sensitive).
Can anyone help?

[Anonymous User]

Hi! Same problem as above. Signed up and try to watch a film on safari, which prompts me to go to the app.. Which won't let me sign in?

Any help please?

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

Are you currently using the app?

What message do you get when you're trying to sign in?

Have you tried any other device to log in?

Birgit

NOW TV Team

[Anonymous User]

Hi I would like to mention my ipads and roku device still will not login. I
can connect on a windows laptop so the login credentials are fine.
appreciate any help

[Karl-F]

Hi @Anonymous User 

Thanks for getting in touch with us here at NOW TV. 

Can you please let us know if you are still having issues signing into your devices? 

If so, could you please try changing your password and let us know how you get on. 

Thanks, 

Karl 

NOW TV Team 

[Anonymous User]

Currently using the iPad.. It says 'my sign in details aren't recognised'

Unfortunately I don't have another device to try and sign in on?
Thanks,

[Anonymous User]

Hi my iPads and roku devices are now working. I needed to reboot my router
even though the internet was working. I realised since I thought I would
try connecting the iPads to my mobile Internet via tethering hotspot and it
connected straight away. Hope that helps

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

Can you please let me know if you are still having issues? 

Thanks, 

Karl 

NOW TV Team

[Anonymous User]

I am having the spexact same problem on iPad and iPhone currently 

[Anonymous User]

Hi @Anonymous User

Can you let me know the answers to the questions below your post 🙂

Thanks

Andy

[Anonymous User]

Hi there

I have same issue. iPad app won't log me in when I know my logins are 100% correct. 

Thanks

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@Anonymous User wrote:

Hi @Anonymous User

Thanks for your post.

Are you currently using the app?

What message do you get when you're trying to sign in?

Have you tried any other device to log in?

Birgit

NOW TV Team

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