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Noodledoodle
Advocate

Can't login on iPad app 😑

My iPad app's been working fine, until this morning. I accidentally logged out, but it won't let me log back in. The user name is definitely correct, I reset the password too so I knew I was entering the correct thing!
It just keeps saying 'sorry your sign in details aren't recognised, please check and try again (password is case sensitive).
Can anyone help?
155 Replies
Hollieboppy
Advocate

Re: Can't login on iPad app 😑

I'm having the same problem!!
Noodledoodle
Advocate

Re: Can't login on iPad app 😑

It's just worked, for the first time today... πŸ˜ƒ
Highlighted
Birgit-R
NOW TV Team (Retired)

Re: Can't login on iPad app 😑

Hi @Hollieboppy

 

Thanks for getting in touch.

 

No problem, I'll get this looked into for you. Keep an eye on your emails πŸ™‚

 

Birgit

NOW TV Team

rw3
Advocate

Re: Can't login on iPad app 😑

Hi Im having this same problem. Our two Ipads needed logging in this morning for some reason and will not connect. Iwill get the mesage "Sorry,your sign in details are not recognised" The login details are correct because i can login via the web browser on the windows laptop.

 

Anyone know how to resolve this thanks.

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Rich-L
Elite 2

Re: Can't login on iPad app 😑

Hi @rw3,

 

We'll have this looked into for you and send an email with more info soon.

 

Hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

Kk308
Advocate

Re: Can't login on iPad app 😑

Hi! Same problem as above. Signed up and try to watch a film on safari, which prompts me to go to the app.. Which won't let me sign in?

Any help please?
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Birgit-R
NOW TV Team (Retired)

Re: Can't login on iPad app 😑

Hi @Kk308

 

Thanks for your post.

 

Are you currently using the app?

 

What message do you get when you're trying to sign in?

 

Have you tried any other device to log in?

 

Birgit

NOW TV Team

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rw3
Advocate

Re: Can't login on iPad app ?

Hi I would like to mention my ipads and roku device still will not login. I
can connect on a windows laptop so the login credentials are fine.
appreciate any help


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Kk308
Advocate

Re: Can't login on iPad app ?

Currently using the iPad.. It says 'my sign in details aren't recognised'

Unfortunately I don't have another device to try and sign in on?
Thanks,

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