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Fraser8
Advocate

Can't install Now TV Play Store

Hi I tried updating now tv on the Google play store but it keeps saying please retry later. So I can't use the app as I have an old version but it's not letting me update please help

7 REPLIES 7
schnapps
Legend 5
Legend 5

Hi @Fraser8 

Are you going through your home Router with the Android phone ?

If so, do you have mobile internet data on the phone and if so see if it will download via this method, then reconnect via your Home Network Router.

Fraser8
Advocate
I have tried both options and it doesn't work. I don't know what to do as I
only have the mobile pass
schnapps
Legend 5
Legend 5

Hi @Fraser8 

Don't know if anything in this link article helps or not.

https://help.nowtv.com/article/install-now-app-on-android-smartphone-tablet 

Also I am assuming you are not using a VPN on your phone or set to a different country.

I also read somewhere that the new Samsung foldable smartphones is not compatible at the moment (might be mistaken)

Fraser8
Advocate
I'm not using a vpn, I have already tried what's on the link and it hasn't worked. I have a Samsung but it's the a52 5g and now tv was working until now
schnapps
Legend 5
Legend 5

Hi @Fraser8 

I am out of ideas if you are a UK customer, currently based in the UK and going through the UK Google Apps Store.

Perhaps see if NOW live chat can assist and help you further.

Fraser8
Advocate

Okay thank you

schnapps
Legend 5
Legend 5

Hi @Fraser8 

Do you need a link for live chat ?