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Anonymous User
Not applicable

Can’t download movies

Hi

Why can’t I download movies on the now tv app? It’s only allowing me the option to download entertainment - the download sign is not appearing on movies.

My iPad is new, up to date and so is the app. There is plenty of storage on my iPad.

Thanks
2 REPLIES 2
Anonymous User
Not applicable

And I also have a movie pass before anyone asks.

Ryan
RoyB
Legend

@Anonymous User 

 

NowTV sometimes does not have the rights to allow you to download certain movies, and the same is true of Entertainment programmes.

 

As a test, try downloading an older movie from the back catalogue, one that has been out a few years; if this succeeds, you’ve probably fallen foul of rights issues on latest and greatest movies.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.