10-04-2022 17:24
I’ve purchased a NOW TVSport day pass and I can watch the Liverpool Man City game on my tv but when I try to cast to the tv, it says that I can’t watch because I need a NOW TV Sport Membership - which I have and has been activated on the mobile app!
also can anyone advise how I contact NOW TV to be compensated- this is the second time I’ve had this issue!
seriously unhappy.
10-04-2022 17:33
Sorry that should have read I can watch on my mobile but I can’t cast to my TV.
10-04-2022 17:35
@Anonymous User
What TV do you have?
Does it have the app available?
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now
10-04-2022 17:43
No unfortunately- it’s a Sony tv 2015 model
10-04-2022 17:52
If you have a Chromecast device connected to your TV make sure that you select cast from your mobile before selecting what to play.
10-04-2022 18:32
Am trying to cast from my phone - I tried both pressing play before and after selecting to cast the tv and neither worked - the same error message comes up that I don’t have a membership
10-04-2022 17:40
@Anonymous User
To ask a daft question. Is both the TV and mobile connected to the same router at the same time?
As in your not using your mobile data for your phone and the TV is connected to the router?
10-04-2022 18:28
Yes they are both connected to the same router
10-04-2022 18:32
Hi @Anonymous User
Out of curiosity do you have an active Mobile Sports Pass also from another Day Sports Pass deal ?
When you tried to cast did you try Sky Sports Main Event with the new Day Sports Pass rather than Sky Sports Premier League ?