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Hparish
Advocate

Can’t cast to tv

I’ve purchased a NOW TVSport day pass and I can watch the Liverpool Man City game on my tv but when I try to cast to the tv, it says that I can’t watch because I need a NOW TV Sport Membership - which I have and has been activated on the mobile app!

 

also can anyone advise how I contact NOW TV to be compensated- this is the second time I’ve had this issue!

 

seriously unhappy.

13 Replies
redchiz1
Elite

There are a number of possible issues here, but if you can watch on your TV why would you want to cast to it?

Hparish
Advocate

Sorry that should have read I can watch on my mobile but I can’t cast to my TV.

 

 

gavs82008
Legend 5
Legend 5

@Hparish 

What TV do you have? 

Does it have the app available?

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

FYI that I do not work for NOW, just a NOW customer trying to help
Hparish
Advocate

No unfortunately- it’s a Sony tv 2015 model

redchiz1
Elite

If you have a Chromecast device connected to your TV make sure that you select cast from your mobile before selecting what to play. 

Hparish
Advocate

Am trying to cast from my phone - I tried both pressing play before and after selecting to cast the tv and neither worked - the same error message comes up that I don’t have a membership

gavs82008
Legend 5
Legend 5

@Hparish 

To ask a daft question. Is both the TV and mobile connected to the same router at the same time?

As in your not using your mobile data for your phone and the TV is connected to the router?

FYI that I do not work for NOW, just a NOW customer trying to help
Hparish
Advocate

Yes they are both connected to the same router

schnapps
Legend 5
Legend 5

Hi @Hparish 

 

Out of curiosity do you have an active Mobile Sports Pass also from another Day Sports Pass deal ?

 

When you tried to cast did you try Sky Sports Main Event with the new Day Sports Pass rather than Sky Sports Premier League ?

Hparish
Advocate

I think I’d chosen the first one on the home page which was the sky sports main event? Don’t think I tried sky sports premier league.

 

only have the one active mobile pass - I’ve only bought one 3 times this year.

RoyB
Legend

@Hparish 

 

You can’t cast from the Sports Mobile membership - you can only watch it on your phone.

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Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Hparish
Advocate

I’ve just checked it’s a sports day membership not a sports mobile membership, and when I log in to the app it repeatedly tells me I can cast and shows me where to find the icon.

RoyB
Legend

@Hparish 

 

It’s important to avoid confusion to use the terminology carefully, differentiating between ‘app on a mobile with a day membership ’ and ‘app on a mobile with a mobile membership’, so thank you for that.

 

But if you buy a Day membership, you get given a six-month mobile membership a few days later, AIUI, and I wonder if you have one of these from an earlier Day membership, and it is getting in the way here?

 

What make and model is your phone?

 

Have you attached a Chromecast device to your 2015 Sony TV, or are you trying to use the built-in Chromecast on the TV, it it’s an Android one?

 

As I understand it, Now don’t support built-in Chromecast 😢

 

I also understand that Now support for Sony Android TVs only started with the 2016 model year. And we don’t know if your 2015 Sony TV Is an Android one or not - can you give the exact model number?

 

So I remain unsure as to which device, exactly, is responding that you need a membership?

 

But if it is the Sony TV, this may imply that you do have the Now app on it; in which case, why not watch directly on that?

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.