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Anonymous User
Not applicable

Blocking accounts

How do I block people out of my account that are logged in 

1 REPLY 1
RoyB
Legend

@Anonymous User 

You are supposed to be able, when changing your password, to optionally force all users off your account (as a clingon with a persistent Now access to your account isn’t affected by a password change).

But it doesn’t actually work, and you have to ask Now to do this for you, on Live Chat:-

https://help.nowtv.com/article/how-to-contact-now

They should be there after 8am.

(Actually, the jury is still out on whether Live Chat can zap all clingons either, but might as well let them try).

Also, if other people have access to your account, whether sanctioned or not, it’s a good idea to set a Payment PIN so only you can buy memberships. You can look up how to do this in the Help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.