16-09-2022 7:45 - edited 16-09-2022 7:47
@Anonymous User
You are supposed to be able, when changing your password, to optionally force all users off your account (as a clingon with a persistent Now access to your account isn’t affected by a password change).
But it doesn’t actually work, and you have to ask Now to do this for you, on Live Chat:-
https://help.nowtv.com/article/how-to-contact-now
They should be there after 8am.
(Actually, the jury is still out on whether Live Chat can zap all clingons either, but might as well let them try).
Also, if other people have access to your account, whether sanctioned or not, it’s a good idea to set a Payment PIN so only you can buy memberships. You can look up how to do this in the Help.