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experience
Advocate
‎26-08-2022 21:11

Bad UX

The UX is terrible -  why am I paying to still see adverts. Why does it not automatically show me the next episode. Why does it not remember what I just watched. Why do I have to reboot it 4 times so I can play the next episode. 

Make it better. Netflix, iPlayer, 4od have figured it out. Even ITV have figured it out. 

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1 Solution
gavs82008
Legend 5
Legend 5
‎26-08-2022 21:23

@experience 

Is it promos for NOW content? Or for Tesco and other brands?

If it’s the latter are you watching live TV or catch up?

If it’s the former then adverts are never going away.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 Replies
gavs82008
Legend 5
Legend 5
‎26-08-2022 21:23

@experience 

Is it promos for NOW content? Or for Tesco and other brands?

If it’s the latter are you watching live TV or catch up?

If it’s the former then adverts are never going away.

FYI that I do not work for NOW, just a NOW customer trying to help
experience
Advocate
‎27-08-2022 22:11

In response to gavs82008

I will concede to the adverts but the app is still horrible to use 

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