BT Now Tv Entertainment pass on app

[Claireblack]

Hi there I changed my plan with BT and I now have Now TV Entertainment pass. I have the Now Tv app on my Firestick and I can see the Entertainment Pass but if I log onto the Now Tv app on my iPad or phone it says I have no passes?

[schnapps · Accepted solution]

Hi @Claireblack 

Sometimes deleting the NowTV App from your phone or tablet and downloading a fresh version of the App from your device Apps Store and turning the power off to your device and rebooting again, then logging back into the NowTV App can kick start your pass into life.

No guarantee it will work, but worth a try.

[Enapace]

@Claireblack 

Have you tried logging out and back in and also deleting the app and then readding?

[Claireblack]

I will give this a try. Thank you