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Ollie8585
Advocate

App not working

I have paid for sports today to watch the cricket and the app does not work. I just get an error message saying error -1. It was working about two hours ago.

Anyone got any ideas?

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Ollie8585 

What sort of mobile?

Have you deleted and reinstalled the app?

Is this on wi-fi or mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
Ollie8585
Advocate

It's on a Pixel 5 over WiFi. It ended up working in the end but I had to keep re-trying for about an hour. Perhaps it was just the now tv servers not responding, error -1 suggest no response, I would have thought an error response from a server would be > -1.