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Advocate

App doesn't accept login details

The app on my android phone blankly will not signin so I can view content. Keeps saying doesn't recognise me as a user. Can access on my TV/laptop just fine. How do I fix this?! Redownloaded a new version - didn't work.

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Re: App doesn't accept login details

@jllewellyne1 

What version of Android are you using? If it’s 4 then for Now Tv to work you need to update to 5 for it to be supported.

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Re: App doesn't accept login details

Hi @gavs82008 

 

I'm running a Huawei P20 Pro which is telling me it has the latest software update (version 10). Any other suggestions?

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Re: App doesn't accept login details

@jllewellyne1 

Unfortunately I am not familiar with Huawei software. 
As you’ve already deleted and reinstalled the app I would suggest going onto Live chat and hopefully they will be able to help.

https://help.nowtv.com/article/how-to-submit-a-complaint

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