19-10-2020 9:32
The app on my android phone blankly will not signin so I can view content. Keeps saying doesn't recognise me as a user. Can access on my TV/laptop just fine. How do I fix this?! Redownloaded a new version - didn't work.
19-10-2020 16:35
@Anonymous User
What version of Android are you using? If it’s 4 then for Now Tv to work you need to update to 5 for it to be supported.
19-10-2020 17:15
Hi @gavs82008
I'm running a Huawei P20 Pro which is telling me it has the latest software update (version 10). Any other suggestions?
19-10-2020 17:31
@Anonymous User
Unfortunately I am not familiar with Huawei software.
As you’ve already deleted and reinstalled the app I would suggest going onto Live chat and hopefully they will be able to help.
https://help.nowtv.com/article/how-to-submit-a-complaint