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Anonymous User
Not applicable

App crashing while opening huawei p20 pro

Yesterday morning I watched half a movie fine, then I went back to watch it later in the day and now the app won't open, it keeps crashing before it gets to the home screen/login phase.
I've done a data reset and reinstalled everything and no change, I've also tried the beta testing version which does the same.
Can the support team look into this as its very frustrating not being able to use a service I'm paying for..
Cheers
10 REPLIES 10
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

I believe your NowTV Watchlist and Continue Watching information is stored on NowTV servers and not on the NowTV App.

 

So i would imagine deleting and replacing the nowtv App shouldn't erase your My TV information on your devices.