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Anonymous User
Not applicable

Android app signing out.

Hey,

 

I sign into the NowTV app on my android device and click 'Play' and then it comes up with the message 

"You have been signed out. Please sign in again". 

I have tried deleting and reinstalling the app several times but it's not been working for the last 4 months - total waste of money so far 😕

11 REPLIES 11
Anonymous User
Not applicable

There appears to be a bug in the NowTV device registration process with Android Nougat 7.1.1 devices. If you experience 'you have been signed out' error when trying to play content, see if your device is actually appearing on your account (my devices). If not, there's the issue! I reported it today to the chat support people, and they said they'd report it to Tech support, but judging by previous chat interactions, no one gets any further contact from Now TV support. I will be pestering [email removed] if so don't hear from them in couple of weeks.  

Anonymous User
Not applicable

Case refs 06632498 and 06632217 have been supposedly passed onto the 2nd level support team, but not heard a thing from them.