I have the exact same thing!! I am trying to watch on a fairly new Lenovo Tab4 but everytime I try to watch a program it tries to sign me out!! I have tried uninstalling, updating & changing user name to no avail. One thing I have noticed is that if I don't close the app completely I am automatically signed out if I try again & again! ! Even baffled the live talk guys & one abandoned me completely, still waiting to hear by email.
My husband has a different type of tablet but he has no problems. Nowtv have given me 4 extra additions but that doesn't help if I can't get it to work!
Thank goodness it's not just Me!!
Me too. Used to work fine but now keeps signing out and asking me to sign in again...for ever. Fine on my two boxes and android phone but no joy on the Lenovo tab. Done all the usual things but nothing seems to make any difference.
The same has started to happen with me. I have an android Samsung tab A with no issues in the past. However, in the last few days the app has started to log me out anytime I try to watch anything. I've uninstalled the app several times, restarted sets and the same issue continues. Works fine on my other devices. Has this been resolved yet and if so how? Otherwise should I be contacting support?
Sorry, forgot to ask if anyone tried the following...
Remove the device in the my account settings
Uninstall now tv
Restart the device
Re install app from play store
Log in and re add the device either from the device or a secondary device (like a mobile, laptop, website etc)
And then try?
I would have tried it the above steps but apparently you can only make one change a month and I already had done that last week 😐
I'm also trying to sign in and watch on my mobile (moto G5s). I'm getting signed in ok but as soon as I try to watch anything I'm getting the message that I've been signed out.
uninstalled the nowtv app, rebooted handset and then re-installed app.
I've attempted to use the app on both my wifi connection and my mobile data connection, both methods allow me to sign in without issue however both methods result in a sign out as soon as i try to watch something.
Checked my devices and I only have 1 used device and have available devices.
There's definitely something wrong with the nowtv app since it was updated as it randomly stops recognising my username /password/ existing passes.
I bought a 20Gb data package to let me watch now tv on the train home, so really disappointed in the temperamental behaviour of this app.
There appears to be a bug in the NowTV device registration process with Android Nougat 7.1.1 devices. If you experience 'you have been signed out' error when trying to play content, see if your device is actually appearing on your account (my devices). If not, there's the issue! I reported it today to the chat support people, and they said they'd report it to Tech support, but judging by previous chat interactions, no one gets any further contact from Now TV support. I will be pestering [email removed help_at_nowtv_dot_com] if so don't hear from them in couple of weeks.