Android app crashing

[Anonymous User]

Came to watch the F1 qualifying on my android device and received a message on screen that this is now only possible through the app. Have downloaded the app but when I sign in and try to launch the channel it does the autorotate and looks like it's going to start and then the app instantly crashes and restarts, ad infinitum. Very annoying given that you've removed the option just to watch through the chrome browser! Is there any fix for this? I'm using Android 10, everything up to date.

[schnapps]

Hi @Anonymous User 

Don't know if there is anything in this NOW article linked below.

I don't use any of my Android devices to watch NOW on them (more old school and can only watch sports on a television screen).

Also i would try a full power down on your phone and at the same time maybe give your Router a reboot at the same time.

https://help.nowtv.com/article/install-now-app-on-android-smartphone-tablet 

Apart from that get in touch with NOW live chat for further assistance & help.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Anonymous User]

Thanks schnapps, have tried those things but will try the live chat, thanks for the suggestion.

[schnapps]

Hi @Anonymous User 

Also forgot to mention if you are using a VPN on your Android mobile device or Router then see if disabling it makes any difference.

[Anonymous User · Accepted solution]

I've just fixed this. 

My android phone has a display refresh rate of 60hz or 90hz and is normally set to 'auto' to select which it thinks is best. I've changed the setting to '90hz' and it's now working fine.

[Anonymous User]

I have this issue too.  The app crashes and restarts on starting viewing several times and then I can view content.  I am running a new OnePlus 9 pro with a variable 120 to 1 hz screen refresh rate.  I switched the variable rate off and set it to 60hz (the only other option) but the problem hasn't gone away.  Has anyone got any further ideas?

[gavs82008]

@Anonymous User 

Might sound obvious, but I don't own an adroid phone. Have you tried to delete the app and reinstall it?

Have you tried watching using your mobile data?

[Anonymous User]

Yes, I reinstalled from fresh. Also changed phone screen to 60hz and rebooted but this didn't work either.

[Saint1976]

@Anonymous User if you have enough device swaps left, try deleting the device from your account

Manage account>manage devices

and then add it back by trying to watch content. It may be that the device hasn't registered properly.

[Anonymous User]

Same thing, same phone! Hopefully something gets sorted soon.

[Anonymous User]

This is frustrating as I've only just purchased it and am having the same problem, has anyone managed to fix it yet? How else can I watch it, my smart tv won't let me install the app.

[Anonymous User]

I don't really know where to go to report the issue. For the moment I have alleviated it by chrome casting to my TV before starting the video stream. This helps in some cases.

[Zoe18]

I am also having this problem I sent the details of my tablet make model and android update to now and they haven’t done anything but tell me it’s a technical issue. Has anyone resolved this. Mine crashes around 10 times before it will stay on 

[Anonymous User]

I have sent information to the developer via the play store but haven't heard anything yet.  I only reported through this mechanism 5 days ago so it will take some more time.

[Anonymous User]

Hi , The app was crashing on my Samsung Tab A7 after updating to Android 11. I've just downloaded the latest Now TV app today, July 3rd 2021 and all is now working. Version 17.0.0 on Google Play store

[Anonymous User]

Great news, thanks for letting me know. I have tested and it seems to be good. Yippee.