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Anonymous User
Not applicable

‎30-10-2022 13:50

Android app. HDMI/screen recording error message

Help! 

I recently upgraded my Android phone. Mi 11 Ultra running Android 12.

I can no longer watch NowTV. I get the the error message, "Sorry we do not support HDMI streaming to your TV or screen recording on mobile devices..."

I am neither connected to a TV (I don't have one!) by HDMI, nor do I have any screen recorder running on my phone. No screen mirroring switched on either.

I've done all the usual. Uninstalled/reinstalled app. Cleared app data and cache. Turned off Bluetooth. Rebooted device. Checked to see if background apps are running. I even factory reset phone! Nothing has allowed me to use NOW.

Device is Xiaomi Mi 11 Ultra purchased in the UK running Android 12.

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1 REPLY 1
RoyB
Legend

‎06-11-2022 17:14

@Anonymous User 

Sometimes there are background processes running that you can’t easily detect.

You might like to ask Xiaomi, or whoever supplied you the phone, if there is anything on there that might look like a streaming or screen capture process.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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