@Anonymous User since you have double checked you are using your Sky ID and typing password correctly your app may have a glitch. I would do the following:
1) Go into settings on your phone and into apps, clear the data from there. Then try logging in.
2) If still not successful, repeat stage 1 and also uninstall the app and reinstall it. Then try logging in again.
3) If still not successful, repeat stage 1, uninstall the app and then remove the history of the app by going into Google Play, clicking My apps and going into all. Apps you have installed but that your account remembers will be there with a cross beside them. Click the cross to remove the app. This should remove the app fully. You can then try uninstalling and reinstalling the app. If this causes device issues you may need to go on chat.
4)If still not working try clearing your watch list and repeat through stages 1 to 3.
Of course none of this will work if you are trying to use the service outside of the UK.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
