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Karl-F
Community Manager
Community Manager

‎09-05-2016 16:39

Android - Sign in issues

If you're having trouble signing into the NOW TV app on your Android device and you have reset your password, please let us know the error you are having here. 

 

 

91 REPLIES 91
Anonymous User
Not applicable

‎12-06-2016 14:27

This has been happening for a couple of days now. I thought it may be a bug but it seems everyone is having the same problem. When I click a movie it asks me to sign in which is fine, then it tells me everytime with fail. "Something isn't quite right" contact nowtv.com/status for updates.? I have still nothing fixed. Uninstalled the app and reinstalled.. nothing has changed.
0
Anonymous User
Not applicable

‎14-06-2016 11:40

In response to Anonymous User's comment

Hi @Anonymous User

 

Can you let me know the answer to the above questions as well ?

 

Thanks

Andy

0
4268
Legend 5
Legend 5

‎12-06-2016 15:03

Not everyone working fine here.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
0
Anonymous User
Not applicable

‎19-06-2016 9:43

When I try to sign in to the android app I get the message: "Something's not right. Please try later or visit..."

I tried multiple times and so I'm making the visit now to see if that helps. I signed in no problem to the website, using my phone.

0
Karl-F
Community Manager
Community Manager

‎20-06-2016 16:05

In response to Anonymous User's comment

Hi @Anonymous User and @Anonymous User, 

 

Sorry to hear that you are having issues signing in. 

 

Can you please double check that you have completed sign up of your NOW TV account?

 

Once you have done that can you please try to sign in on your device?

 

Thanks, 

Karl

0
Anonymous User
Not applicable

‎19-06-2016 17:34

My now tv won't work on my phone keeps saying there's something not right please give it a moment. Iv changed my password and know that's OK haven't had this problem before.
0
Anonymous User
Not applicable

‎23-06-2016 21:36

Cannot get the app to work. It says I can watch my programmes but it then refuses to accept my phone as the android device registered to my account 

0
Anonymous User
Not applicable

‎27-06-2016 11:49

In response to Anonymous User's comment

Hi @Anonymous User

 

That should now be resolved for you.

 

Thanks

Andy

0
possumowner
Advocate

‎30-06-2016 10:54

Hi,im having major issues not being able to sign in on my android Nexus 6p.Ive reinstalled the app,changed password,cleared cache and data,rebooted phone....all to no avail.

 

Any suggestions

0
Anonymous User
Not applicable

‎30-06-2016 14:31

In response to possumowner's comment

Hi @possumowner

 

Sorry to hear that your having some trouble signing in.

 

Are you using the correct username to sign into the account with ?

 

Also does your password have any spaces or special characters within in ? If so if you can change it to letter's and numbers only.

 

Thanks

Andy

0