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Anonymous User
Not applicable

Android App Crashing

I have the Now TV app on my phone, it used to work but now when I try to open it it starts the loading screen animation but then just crashes and closes.
I have tried uninstalling it and then reinstalling it as well as clearing the cache but it still won't work.
How can I fix this?
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

I have fixed it by downloading the Beta version

View solution in original post

7 REPLIES 7
Anonymous User
Not applicable

I have fixed it by downloading the Beta version

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Perhaps try this work around on this linked thread below.

 

https://community.nowtv.com/t5/Mobile/App-started-crashing-on-Huawei-P10/m-p/467528#M2452

 

Edit ~ just noticed that you sorted it Smiley Very Happy

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Sorry for the issues you've experienced with NOW TV on your Android device. 

 

We've just released an update for the app, please let us know if you're able to download this app and let us know how you get on. 

 

Thanks, 

Karl

Anonymous User
Not applicable

Yes the fix works, have Huawei p20 (not pro version) . However now lost ability to cast to chromecast don't have this problem with any other casting app... So it's not my network and Netflix YouTube itvhub etc all cast fine...
Anonymous User
Not applicable

I had the same issue using the App on my Huawei tablet. Just reinstalled and it is no longer crashing, but there is no Chrome cast icon visible. 

 

 

Karl-F
Community Manager
Community Manager

Hi All, 

Please follow the steps below if you are experiencing issues when trying to cast. 

 

Unable to Cast?

- Clear Data from Google Play Services

  • Go to  device Settings
  • Go to Apps and Notifications
  • Find Google Play Services (NOT Google Play services for Instant Apps or Google Play Store) and open app

                                1) Click Force Stop (You may be required to tap OK)

                                2) Click Storage

                                3) Click Manage Space

                                4) Clear All Data. You should now see a pop up to Delete app data. Click OK

                                5) Force stop/Quit the app

                                6)Launch the NowTV app.

 

Updating Google Play Services

When opening the app, if you see a notification to Update Google Play services

  • Tap update; you'll then be taken automatically  to the Google Play Services app listing in the Google Play Store. Tap update.
  • Head back to the NOW TV app and try to cast.

If you experience any issues please let me know. 

 

Karl 

Anonymous User
Not applicable

Many thanks. Haven't tested it fully yet, but the icon is back.