13-05-2018 17:05
Solved! Go to Solution.
13-05-2018 17:17
I have fixed it by downloading the Beta version
13-05-2018 17:17
I have fixed it by downloading the Beta version
13-05-2018 17:18 - edited 13-05-2018 17:19
Hi @Anonymous User
Perhaps try this work around on this linked thread below.
https://community.nowtv.com/t5/Mobile/App-started-crashing-on-Huawei-P10/m-p/467528#M2452
Edit ~ just noticed that you sorted it
14-05-2018 15:56
Hi @Anonymous User,
Sorry for the issues you've experienced with NOW TV on your Android device.
We've just released an update for the app, please let us know if you're able to download this app and let us know how you get on.
Thanks,
Karl
14-05-2018 21:55
14-05-2018 22:07
I had the same issue using the App on my Huawei tablet. Just reinstalled and it is no longer crashing, but there is no Chrome cast icon visible.
15-05-2018 14:17
Hi All,
Please follow the steps below if you are experiencing issues when trying to cast.
Unable to Cast?
- Clear Data from Google Play Services
1) Click Force Stop (You may be required to tap OK)
2) Click Storage
3) Click Manage Space
4) Clear All Data. You should now see a pop up to Delete app data. Click OK
5) Force stop/Quit the app
6)Launch the NowTV app.
Updating Google Play Services
When opening the app, if you see a notification to Update Google Play services
If you experience any issues please let me know.
Karl
17-05-2018 9:50
Many thanks. Haven't tested it fully yet, but the icon is back.