8 month free membership not working

[Ella1]

I paid recently for the day pass that also comes with the 8 month free membership (sport) but I've tried to watch a game today and it's saying I don't have the sport membership (when I got an email saying it was all set up and I can watch from the 7th of Dec, it's the 10th as I'm writing this.) 

I want to know why this isn't working and why there are no ways of resolving this issue, I have restarted it like is told me to do and is still not working. 

Please help...

[gavs82008]

@Ella1 

What channel are you trying to watch on your mobile device? 
The sports membership is restricted to 5 channels.

https://help.nowtv.com/article/sports-membership

With Sports Mobile Membership you just get access to 5 channels: Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News.

[Ella1]

I'm on Android

[gavs82008]

@Ella1 

That’s not answering my question, which was what channel are you trying to watch? 

As I mentioned the mobile membership only has 5 channels you can watch.