problem with microsoft silverlight using Apple iMac

[Anonymous User]

Yes, they are both set to "Always Allow". Still not able to watch on Safari or Firefox.

[Anonymous User]

Still get this error - 

[Anonymous User]

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@Anonymous User wrote:

Yes, they are both set to "Always Allow". Still not able to watch on Safari or Firefox.

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@Anonymous User both are the wrong URL, you need "www.nowtv.com"

[Anonymous User]

I wasn't on www.nowtv.com when I did that screen grab. 

Also doesn't explain Firefox.

[Anonymous User]

Hi @Anonymous User

Can you try going into Safari Properties>  In the "Advanced" section there is an option labeled "Stop plug-ins to save power" (or something similar)> Uncheck that box and restart Safari. 

Can you also tell us your iOS and Silverlight versions?

Birgit

NOW TV

[Anonymous User]

I can't watch a film on firefox or safari. What's going on please? I have done the 'always allow' and installed the new sliverlight plug-in.

I'm also getting a message saying 'infection blocked' from my anti virus as it things there's a suspicious .dll file trying to run, will we get a discount on our direct debit please as I can't use the service.

This is the error:

http://watch.nowtv.com/xap/2.1.5792.27600/player.xap

File: Overmirth.LiveTv.dll

What is this that is trying to run? Silverlight?

[Anonymous User]

@Anonymous User what antivirus do you have? The overmirth.livetv.dll is used with Silverlight to play the video and has always been there and is also used with Sky Go. 

[Anonymous User]

I use avast....it's not been a problem for the past 3-4 months though...I'm confused as to why now?

[Anonymous User]

Hi @Anonymous User, nope that never worked. And as said before, Now TV is not working on Firefox either!!

OS 10.11.3

Silverlight Version 5.1 (5.1.41212.0)

[Anonymous User]

@Anonymous User Avast is falsing flagging a file used alongside Silverlight.

I'd suggest whitelisting NOW TV

1. Open the Avast user interface and go to ‘Settings‘ » ‘General‘
2. Find the tab ‘EXCLUSIONS‘ and add specific websites or URLs in the ‘Urls‘ tab and enter *.nowtv.com/*