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Anonymous User
Not applicable
‎24-01-2016 20:29

problem with microsoft silverlight using Apple iMac

Hello to all at NOW TV, Please can you help? Everthing was working fine until last night. And then for some strange reason I can't access and watch any movies and/or programmes due to problems with microsoft silverlight. I've tried every solution in the help section and on the forum to no avail. I'm prompted with this message as shown below: 

 

Sorry, you’re not quite ready yet...
You need to install or update Microsoft® Silverlight™ to watch NOW TV.

After installation, refresh this page or restart your web browser.

INSTALL / UPDATE SILVERLIGHT™

87 Replies
Anonymous User
Not applicable
‎23-03-2016 17:25

In response to Anonymous User

Woohoo it's alive ..alive!!

0
Anonymous User
Not applicable
‎26-09-2016 20:38

yes I also have same problem, please sort ASAP NOW TV  thank you 

 

Hardware Overview:

 

  Model Name: iMac

  Model Identifier: iMac9,1

  Processor Name: Intel Core 2 Duo

  Processor Speed: 2.66 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache: 6 MB

  Memory: 8 GB

  Bus Speed: 1.07 GHz

  Boot ROM Version: IM91.008D.B08

  SMC Version (system): 1.37f3

  Serial Number (system): VM912HFK0TJ

  Hardware UUID: C11389FA-8640-5F61-9A5F-FE2192A4360C

0
Anonymous User
Not applicable
‎03-10-2016 15:34

In response to Anonymous User

Hi @Anonymous User

 

Thanks for getting in touch with us 🙂

 

Could you confirm if you've tried the steps tried by @Anonymous User?

 

Could you try these if on Safari 10 or above?

 

  • Go to nowtv.com
  • Open something ready to try and watch (make sure the URL says watch.nowtv.com not just nowtv.com)
  • Go to the top menu and click Safari then choose Preferences
  • Choose "security” with the padlock icon
  • Click “plug-in settings”
  • Choose “Silverlight” from the list on the left and tick it
  • It should now say “currently open websites” and the customer should see “watch.nowtv.com” click the drop down box next to this and choose “on”
  • Click Done

Please let us know how you get on and we'll be happy to help further.

 

Thanks

 

Rob

NOW TV Team

 

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Anonymous User
Not applicable
‎10-10-2016 16:35

I'm trying to watch NowTV on Safari 10 on a brand new iMac running Sierra v10.12 and get the "problem accessing Sliverlight . . ."   I've done what the forum suggests but the Preferences plugin settings for Silverlight already included "watch.nowtv.com" set to On.  I've also downloaded Firefox and tried that (although I shouldn't have to as Safari complies with all the required standards) but Firefox also returns a Silverlight problem and won't work.

 

I see this problem has been complained about for a very long time so I'm disappointed you haven't yet resolved it.

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