problem with microsoft silverlight using Apple iMac

[Anonymous User]

Hi @Anonymous User

Thanks for getting back to us, very sorry for the trouble. I can assure you that we're looking into this with the team and I will pass on your details and you will be contacted via e-mail when we have a resolution/update.

Apologies once again for the inconvenience caused, we'll be in touch as soon as we can.

Cheers

Ranj

NOW TV Team

[Anonymous User]

@Anonymous User wow you've got further than me! Firefox wont play any NowTV content for me in the Entertainment section, or any section.

I can use Firefox/Silverlight to watch Amazon Video just fine.....but NowTV....nope.

Did you do anything in particular to get it to work (albeit badly!) or just download Firefox and hit play?!

Any onfo would be great.....considering the NowTV forum guys, although trying to be helpful, are not exactly treating thi s as urgent.....I get a reply about a day later on average......

[Anonymous User]

Hi,

To be honest I didn't do a lot other than upgrade to the latest version.
Try that and clearing your cache and see if that works. The fan noise is
pretty loud and it drains the battery like hell so you have to be plugged
in to watch anything.

Good luck

[Anonymous User]

I have tried everything & nothing seems to work. 

I mentioned previously that Firefox doesn't always work on my computer, which brings me back to square one. 

It is frustrating that I have not been able to use my NowTv account since November and we are now heading into March. 

[Anonymous User]

Hi 

I just wanted to say that I have been experiencing the same problem for a couple of months on my 11 inch MacBook Air (These are the specs:https://support.apple.com/kb/SP699?locale=en_US&viewlocale=en_US)

I have read most of this help forum, and it has helped - I downloaded Firefox and it seems to be working fine on that. 

However, I would like to get back to the stage where I can use Safari to watch NowTV as its my default web browser.

Not adding any pressure, I'm perfectly fine watching NowTV on Firefox for now, just wanted to know if and when the problem could be resolved.

Thanks

[Anonymous User]

As of 21st Feb I too am having the same Silverlight issue. Unistalled & re-insalled and using ost up to date version from website.

Using both Safari & Firefox, no luck.

Any news on this issue?

Nigel

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

Can you check your Safari Plug ins? Take a look at:

(Open Safari) Preferences> Security> Plugin Settings> Enable Silverlight. 

Also make sure that www.nowtv.com is on the list of allowed websites. After that select Done and restart Safari. 

Birgit

NOW TV Team

[Anonymous User]

Hi @Anonymous User

Thanks for posting, can you have a look at these steps here from one of our other users which have worked for some customers already. 

Let us know how you get on.

Cheers

Ranj

NOW TV Team

[Anonymous User]

Yup, done all of that. NowTV alllowed always. (see attached) Still nothing. Not on Safari, not on Firefox.

It seems there is a larger problem with Mac that NowTV are not getting around to fixing. 

[Anonymous User]

@Anonymous User the advice is to always allow www.nowtv.com you've got watch and community listed in your screenshot.